General information

Payment

Northbynorth accepts payments with VISA, Mastercard and American Express online. The payment will be deducted from your account when the item is shipped, when ordering items that are not yet in stock, the amount will be deducted as soon as we have processed your order.
All amounts will be deducted in euros and inclusive of VAT. Northbynorth encrypts all your card information with the SSL (Secure Socket Layer) protocol. This means that unauthorised persons cannot read your card number or other information during the transaction with PBS.
 
Delivery

We will deliver your goods on weekdays within normal working hours. You will receive an email with tracking number when your goods are ready for shipment. The delivery company will try to contact you by email or telephone at least 1 hour before delivery.

Warranty

Northbynorth provides a 2-year warranty under the Purchase Act, including manufacturing and material defects found during the normal use of the product. The right of complaint does not cover defects, damage or wear, directly or indirectly caused by improper operation, poor maintenance, violence or unauthorised interference. Complaints about defects and defects, discovered in the usual examination of the product, must be notified to Northbynorth within a reasonable time. The item can subsequently be returned for repair, replacement or credit (if agreed). In connection with complaints cases, Northbynorth reimburses reasonable costs.

In case of errors, defects or you haven’t received the product, please contact:

Northbynorth
Mail: info@Northbynorth.es
Goods return must be sent to:
Northbynorth
Poligono Zabal Bajo
11300 La Linea de la
Concepcion Cadiz

Please note, we will not accept parcels sent by mail - COD. Although not required, it will speed up the returns process if your package includes: a copy of the order confirmation, registration number and bank account number for which refund can be made and a copy of any prior correspondence.

Returns

You have 14 days to withdraw from the purchase. The cancellation deadline expires 14 days after the day you received your item. If the order comprises several items or parts, the withdrawal period expires 14 days after the day you receive the last lot or the last part in physical possession. You must notify us within 14 days of receipt that you wish to cancel your purchase.

The notification of cancellation must be provided by email to info@NorthByNorth.dk. In the notice you must clearly indicate to us that you wish to exercise your right to cancel. You can also choose to use our standard cancellation form and send by return.

You cannot cancel by simply by refusing to receive the item without giving us clear notice at the same time. Due to their nature, some goods cannot be returned by normal mail. This applies to: beds, chairs, tables, sun loungers etc. Return costs are expected to amount to a maximum of about DKK: (300 DKK weight up to 20 kg).
 
The condition of the item when you return it
You are only liable for any deterioration in the value of the product due to handling other than what is necessary to determine the nature, characteristics and functioning of the product. In other words, you can try the item in the same way as if you tried it in a physical store, but you must not put it into actual use.

If the item is tried in addition to the terms described above, we consider it used, which means that when you cancel the purchase, you will only receive part or none of the purchase amount, depending on the trade value of the item.

Repayment of the purchase amount

If you cancel your purchase, you will be refunded the amount you paid us. In the event of any impairment for which you are liable, this amount will be deducted.

If you exercise your right of cancellation, we will refund the full payment received from you, including delivery costs (except for any additional costs arising from your choice of another form of delivery than the cheapest form of standard delivery we offer), without undue delay and in all circumstances within 14 days from the date we received notice of your decision to cancel your order. We will make the refund using the same payment method that you used in the original transaction, unless you have explicitly agreed otherwise.

We can withhold the refund until we receive the item back, unless you have submitted it before then.

Privacy policy

In order to enter into an agreement with us, we need the following information: name, address, telephone number and email address.  We need to register your personal details in order to deliver the items you have purchased to you.   Northbynorth will store your personal information for five years after which it will be deleted. Director of Northbynorth.dk, Niels Henrik Hjorth, is responsible for the protection of your data. We may send your email reviews to Trustpilot.

You have the right to object to your information being held by Northbynorth and the right to know what information is registered about you. You have these rights according to the Personal Data Act and any enquiries in connection with this should be addressed to: Niels@northbynorth.dk.